If you have entered your delivery details incorrectly or would like to modify your delivery information please contact the customer service team (support@sophieteaart.com) as soon as possible.

Shipping information, including delivery address can not be modified once the order has been shipped. If your order has already been dispatched, this will have to be changed with our courier DHL Express by calling their customer service number or clicking the link that landed in your inbox.

Sophie Tea Art covers all tax and custom charges. If for any reason you receive a charged email from the courier you can forward this to support@sophieteaart.com and this will be taken care of.

For security reasons, a signature is required upon delivery. If you will be unavailable to sign for your package please contact the courier service.

Your order will be dispatched once it has been hand wrapped and packed by the TEA team. You can track your delivery by clicking the link in your email once it's dispatched. If you have any questions please email shipments@sophieteaart.com

Your artwork will typically be dispatched between 4-6 weeks after the point of purchase unless specified otherwise.

If you would like express delivery or would like your order sent after a specific date please reach out to (support@sophieteaart.com) for more details on how we can tailor the delivery process to your needs.

Orders may not be shipped to P.O. boxes

If we have stated guaranteed delivery by Christmas, we will make every effort to dispatch your order in time for delivery before Christmas. Once your order is handed over to the courier, delivery timelines may vary depending on local postal services, weather conditions, and customs processing in the destination country.

Please note:

• Sophie Tea Art is not responsible for delays caused by customs clearance, import duties, postal backlogs, or any external courier disruptions.
• Any additional customs or import fees incurred are the responsibility of the customer.
• Estimated shipping times provided at checkout are estimated, not guaranteed.
• Once your order is shipped, you will receive tracking details so you can follow its journey to you.

We truly appreciate your understanding (and patience!) as your artwork makes its way safely to its new home.