Due to the nature of the sale and the limited number of Editions, Original Artworks and exclusive stock, all sales are final. Once an order has been dispatched, we do not accept returns on any purchase.

If you would like to cancel your order please contact our customer service team (support@sophieteaart.com) within 48 hours of purchasing. We cannot promise any cancellations as all sales are final however we will do our best to support you.

Our orders are checked and wrapped with the utmost care so you receive your order in perfect condition.

In the rare occasion order may have been damaged during transit, please contact our customer service team (support@sophieteaart.com) within 24 hours of delivery and supply all of the below information in an email. 

1. Full name and order number (this can be found in your order confirmation email).

2. A photo of the damaged product

3. A photo of the interior packaging and delivery box