SHIPPING & DELIVERY
If you have entered in your delivery details incorrectly or would like to modify your delivery information please contact the customer service team (firstname.lastname@example.org) as soon as possible. Shipping information, including delivery address can not be modified once the order has already been shipped. If your order has already been dispatched, this will have to be changed with the courier company by calling (DHL custom service number) or clicking the link that landed in your inbox.
Sophie Tea Art covers all TAX and custom chargers. If for any reason you receive a charged email from the courrier you can forward this to email@example.com and this will be taken care of.
For security reasons, a signature is required upon delivery. If you will be unavailable to sign for your package please contact the courier service.
Orders may not be shipped to P.O. boxes
Your order will be dispatched once it has been hand wrapped and packed by the TEA team in Aus HQ. You can track your delivery by
Your artwork will be dispatched between 6-8 weeks after the point of purchase.
We ship all of our products from Sydney, Australia so delivery timing may be impacted based on your location.
If you would like express delivery or would like your order sent after a specific date please reach out to (firstname.lastname@example.org) for more details on how we can tailor the dispatchment process to your needs.