SHIPPING & DELIVERY
If you have entered your delivery details incorrectly or would like to modify your delivery information please contact the customer service team (email@example.com) as soon as possible.
Shipping information, including delivery address can not be modified once the order has been shipped. If your order has already been dispatched, this will have to be changed with our courier DHL Express by calling their customer service number or clicking the link that landed in your inbox.
Sophie Tea Art covers all tax and custom charges. If for any reason you receive a charged email from the courier you can forward this to firstname.lastname@example.org and this will be taken care of.
For security reasons, a signature is required upon delivery. If you will be unavailable to sign for your package please contact the courier service.
Your order will be dispatched once it has been hand wrapped and packed by the TEA team in Aus HQ. You can track your delivery by clicking the link in your email once it's dispatched. If you have any questions please email email@example.com
Your artwork will typically be dispatched between 4-6 weeks after the point of purchase unless specified otherwise.
We ship all of our products from Sydney, Australia so delivery timing may be impacted based on your location.
If you would like express delivery or would like your order sent after a specific date please reach out to (firstname.lastname@example.org) for more details on how we can tailor the delivery process to your needs.
Orders may not be shipped to P.O. boxes