Frequently Asked Questions

Prints are high resolution scans of an Original Artwork which are then printed onto premium paper. An Original Artwork is a piece of artwork that has been hand painted and one of a kind.

Congratulations! Now that you have placed an order you will receive an email confirmation sharing your order number and a summary of the production and dispatch process. So keep an eye out for it in your inbox.

Yes, we proudly ship globally to all counties around the world.

Yes, we take a variety of payment methods. Please check out our accepted Payment methods under our payments tab for all the information.

We got you! Just login to your account with us and update your details by including your new card.

We ship worldwide, all TAX and Custom Charges are covered by Sophie Tea Art.

No problem, you can reset your password here to log back into your account.

If you had an account with us prior to 2022 you will need to create a new account with us (this is to accomodate some of the new and exciting changes that have been made to our website). You can make a new account here.

The nature of the product you have ordered will dictate the wrapping and packing times. In general you should expect to receive your artwork within 6-8 weeks.

Once your order has been shipped you will receive a confirmation email and text message which will include a link to track your order through the carrier.

Please see the CANCELATION & RETURNS for the required step by step instructions.

If your order is in process, please feel free to contact support@sophieteaart.com to request a change of delivery. If your order has already been dispatched, you will need to contact the courier service (using your WAYBILL number) to do this.

Our pay in instalments partner ‘Partial.ly’ will certainly be able to help you with this, please contact them directly.

Nope! As long as you are subscribed to your instalment plan with us, you will receive your artwork within receiving your first instalment. I know, accessible right? If you have paid a deposit, this PLUS your first instalment link in order to receive your piece. This is because when your first instalment is paid, that’s when you are locked into your instalment plan with us.

You have to pay a deposit PLUS your first instalment link in order to receive your piece. This is because when your first instalment is paid, that’s when you are locked in to your instalment plan with us.