Terms & Conditions

Effective Date: 01/11/2025

1. Overview

Welcome to Sophie Tea Art Ltd (“Sophie Tea Art”, “we”, “us”, “our”). These Terms & Conditions apply to all purchases, events, collaborations, services, and business activities operated by Sophie Tea Art and its parent company Yoke Art Ltd. This includes, but is not limited to purchases made through sophieteaart.com or affiliated domains, art sales, commissions, events, workshops, collaborations, and any other business activity under the Sophie Tea Art or Yoke Art brand. By using our website, attending our events, or purchasing our products, you agree to these Terms & Conditions.

2. Eligibility

To engage with Sophie Tea Art, you must:
- Be at least 16 years old;
- Have a valid debit or credit card that we accept; and
- Be authorised to use that payment method.

Certain items, such as original artworks or event experiences, may not be suitable for individuals under 18.

3. Privacy & Data Protection

Our Privacy Policy explains how we collect, store, and use your personal information. If your details change, please update them through your online account or contact studio@sophieteaart.com.

4. Orders, Pricing & Availability

All orders are subject to availability and confirmation of price. If there’s an issue with your order, we will contact you promptly. We do our best to ensure all product descriptions, images, and pricing are accurate, but variations may occur depending on device displays. If we discover a pricing error after your purchase, we will contact you to confirm whether you wish to proceed at the correct price or cancel your order and issue a full refund. We reserve the right to cancel or refuse any order that does not comply with these Terms. Prices include VAT (where applicable). International customers may be subject to exchange rate variations and conversion fees. Discount codes are subject to their own terms and may be withdrawn at any time.

5. Payment & Deposits

When you click 'Confirm and Pay,' you agree to pay the full amount stated. Payment must be made using one of our accepted methods, including Shop Pay, Klarna, or Partial.ly. Deposits for artwork, commissions, or events are non-refundable unless stated otherwise. A change of mind outside of 48 hours from purchase or deposit payment is not eligible for refund, and your deposit will be retained.

6. Formation of Contract

When you place an order, you will receive an order confirmation email acknowledging receipt but not acceptance. Your order is accepted once you receive a dispatch confirmation email from Sophie Tea Art. We reserve the right to decline any order at our discretion prior to dispatch.

7. Delivery

All orders are shipped via trusted partners such as DHL. Delivery timelines depend on your location and the item purchased. We are not responsible for delays outside our control but will assist in resolving delivery issues where possible.

8. Intellectual Property

All creative works, imagery, product designs, website content, brand assets, and intellectual property are owned or licensed by Yoke Art Ltd trading as Sophie Tea Art. These rights are protected globally. You may use our website and content for personal, non-commercial purposes only. Reproduction, modification, or commercial use of any material without written consent is prohibited. You may link to sophieteaart.com provided it is done legally, fairly, and does not imply endorsement.

9. Events, Collaborations & Experiences

Participation in any Sophie Tea Art event or collaboration is at your own risk. By attending, you consent to photography, filming, and content creation, which may be used for marketing purposes unless you notify us at studio@sophieteaart.com. Tickets and bookings are generally non-refundable unless an event is cancelled by us.

10. Third-Party Payment Providers

Partial.ly – Instalment payments are available via Partial.ly under their user terms and privacy policy.
Shop Pay – Available through Shopify checkout; see Shopify’s privacy policy at shopify.com/legal/privacy.
Klarna – Choosing Klarna means we share order and contact details with Klarna to assess eligibility. See Klarna’s privacy policy at klarna.com/uk/privacy-notice/.

11. Returns & Refunds

Due to the handmade nature of Sophie Tea Art products, returns are reviewed individually. We do not offer refunds for change of mind after 48 hours, custom artworks, or event tickets. For faulty or damaged items, contact studio@sophieteaart.com within 7 days for resolution.

12. Limitation of Liability

Sophie Tea Art is not liable for indirect or consequential loss, delays outside our control, or losses arising from third-party providers. Our total liability shall not exceed the amount paid for the product or service in question.

13. Governing Law

These Terms & Conditions and any disputes are governed by English law and subject to the exclusive jurisdiction of the courts of England and Wales.

14. Updates to These Terms

We may revise these Terms to reflect legal or business changes. The latest version will always be available on our website. For any queries, please contact studio@sophieteaart.com.

Company: Yoke Art Ltd (Trading as Sophie Tea Art)
Registered in the United Kingdom.